Reliable Worldwide Shipping With Secure Delivery From Start to Finish

At Tiworld, every order is prepared with care to reach customers globally in a safe and timely manner. This Shipping Policy outlines order processing, delivery timelines, tracking access, costs, and important delivery information.

1. Order Processing Time

Orders are prepared and dispatched within three to five business days after payment confirmation.

• Processing takes place Monday through Friday, excluding public holidays.
• During high-volume periods, slight delays may occur and updates are shared by email.
• Orders placed outside business hours are processed on the next working day.

2. Estimated Delivery Times

• Domestic delivery (where available): Approximately five to seven business days.
• International delivery: Approximately fourteen to twenty-one business days, depending on destination and customs procedures.

Customs checks, weather conditions, or courier operations may extend delivery times. Tracking updates provide ongoing shipment status.

3. Shipping Fees

Shipping costs are calculated at checkout based on destination, package size, and selected shipping method.

• Free shipping may be offered during limited-time promotions.
• Express or priority delivery options may be available for an additional fee.
• Shipping fees are non-refundable once an order has been dispatched.

4. Order Tracking

After dispatch, a tracking number is sent by email, allowing you to monitor your shipment anytime via our Track Your Order page.

5. Customs Duties and Import Taxes

International shipments may be subject to customs duties, taxes, or handling fees that are not included in payments made to Tiworld.

• All import duties and local fees are the responsibility of the customer.
• Orders refused due to unpaid charges may be refunded minus shipping costs.
• Customs-related delays are outside our control.

6. Missing or Damaged Packages

Once a parcel is handed over to the courier, delivery responsibility is shared with the carrier. We will assist you in resolving any delivery-related issues.

• If marked as delivered but not received, please check nearby locations or contact the local courier office.
• Lost or stolen packages may require a formal claim with the carrier.
• If an item arrives damaged, keep all packaging and notify us as soon as possible.

7. Delivery Address Accuracy

Providing a complete and accurate delivery address is essential. Tiworld is not responsible for delivery issues caused by incorrect or incomplete address details.

• Please contact us promptly if an address update is required before dispatch.
• Address changes cannot be made once an order is in transit.

8. Returned Shipments

Orders returned due to refusal or address issues are handled as follows:

• Reshipment: Available once additional shipping fees are paid.
• Refunds: Issued after deducting original shipping costs.

9. Shipping Assistance

For shipping or delivery questions, please reach out through our Contact Us page. Our support team is ready to help.